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Refund policy
Effective Date: 07/22/2025
At Maktabat Al-Salaf, we strive to ensure that every order is accurate and delivered in excellent condition. Please review our refund policy below:
Returns & Refunds
We accept returns for damaged, defective, or incorrect items only. If you received a wrong or damaged book, please contact us within 7 days of receiving your order.
To be eligible for a return:
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Item must be unused and in original condition
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Proof of purchase (order number or receipt) is required
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You must notify us within 7 days of delivery
Non-Returnable Items
We do not accept returns for:
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Digital/downloadable products
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Books damaged after delivery due to misuse
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Orders placed by mistake
How to Request a Refund
To request a return or refund, contact us at:
Please include your order number, a description of the issue, and photos if applicable.
Refund Process
Once your return is approved and received, we’ll process your refund to the original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or damaged item).
Questions?
Email us at info@maktabatalsalaf.com — we’re happy to help.